Great shoes, great prices, great service. World domination is lower on the list.

When you log in to LinkedIn, you’re reminded of how many new people in your network have recently joined LinkedIn. Here’s what my LinkedIn home page looks like:

You can see that I’ve listed both “Verio Inc.” and “NTT/Verio” as former companies. I did this because LinkedIn didn’t used to realize that this is the same company. LinkedIn fixed this problem, but here’s one they haven’t fixed. Note that my LinkedIn home page shows 38 current or former Heels.com employees as new LinkedIn members. Hmm, that doesn’t sound right.

Here’s what I wrote to LinkedIn five days ago:

I am the cofounder of Heels.com (a shoe store for women). When I check LinkedIn, it shows dozens of coworkers from Heels.com. It appears that LinkedIn is matching either “Heels” or “.com” but not “Heels.com,” because none of the dozens of supposed coworkers are, in fact, coworkers. Please advise.

Today, I got an answer from LinkedIn:

LinkedIn looks forward to assisting its members however we have not received a reply to our response. Our open ticket system is maintained by allowing your question to remain open for 120 hours. After this time frame has lapsed the status is moved to solved. We will be more than happy to answer your question if it is truly unsolved.

In other words, my problem is now “solved” because it was unanswered for five days. (I’m going to try that sometime with my wife.) It’s a simple fix, really. LinkedIn just has to allow for literal text searching at stop ignoring the dot in the “Heels.com” name. I’m guessing I’m not the only dot-com entrepreneur with this problem.

If you think that LinkedIn should solve this problem, then please contact LinkedIn about it. And if you get an invitation to connect from me due to your affiliation with Heels.com, then you’ll know why.

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